This page (together with any documentation referred onto it) sets out the terms and conditions on which Morrey Business Services operates. Please read the terms and conditions carefully before proceeding with any orders. You should understand that by placing an order with Morrey Business Services you agree to be bound by these terms and conditions. You should maintain a copy of these terms and conditions for your future reference.

Prices and deposits

· The prices of our services are as the quotation you received, except in cases of obvious error and are subject to change without any prior notice.

· All prices include VAT where applicable. Generally, items such as flyers are zero rated for VAT and are not charged VAT by default. You may be requested to pay VAT if it is applicable. We are unable to proceed with your order until the outstanding amount has been settled or the artwork has been changed.

· Deposits must be made within two working days of invoice date. Failure to do so will result in the cancellation of your order.

· All deposits made are non-refundable.

· Full payment must be made prior to the production stage.

· If after 14 days you have not completed your order without contacting us prior, we may cancel your order and no monies paid will be returned.

· Any refunds are at our discretion and may not be a full refund. A partial refund may be offered as a good will gesture where appropriate.

· As all of the Products will be made to your specification or will be personalised by you, you will not have any right to cancel the supply of any of the Products once you have placed an order. If, however, an order is incorrectly placed, please contact us as soon as possible. If your order has not yet been submitted to print, we may (at our sole discretion) allow you to cancel the order and issue a refund to you to enable you to place re-order the Products. However, if the order has been submitted to print, we will be unable to issue such cancellation.

Orders and production

· Any orders finalised after 3pm count as the next working day.

· Production time does not include the day of ordering and commences once artwork has been completed and payment has fully cleared.

· Working hours are classed as 9am to 5pm and working days are classed as Monday to Friday excluding UK public holidays.

· All confirmations are to be made via email. Spoken confirmations are not accepted.

Design customers

· All design work must be signed off by you (the customer) before print takes place. This can only be done in text format and not verbally.

· Our designs will copy and paste any text you send unless otherwise stated. It is the customers responsibility to check for spelling. Grammar and any other mistakes.

· All details of your design must be checked thoroughly. Please pay special attention to names, addresses and phone numbers.

· Once design work has been sent to print we cannot stop this process. No refunds shall be given for errors that have been signed off by you (the customer) however design will be

corrected before another print run. (Extras charges will apply for additional print items that need correcting.)

· Design work can take a long time and we will keep you informed on progress. We aim to complete within 5 working days however this is an aim, not a guarantee.

· When we receive your final payment, copyright is automatically assigned to yourselves unless it is classed as free artwork (Ref to 10 ii).iv.

· You own (or have permission to use for commercial purposes) the graphics and all other visual elements such as texts, pictures etc. that are provided by you to

· You will be given a copy of all files and you should store them safely as we are not required to keep them.

· We share our work and what we have learnt with third partied, so we reserve the right to display and link your completed project as part of our portfolio unless agreed otherwise.

· We may share your company, design work and other information as promotional materials on our social media.

Payments

· We accept payments via BACS, PayPal and Cash. Payments via PayPal and BACS are preferred. All payments must be made prior to the start of any production unless agreed with us in writing.

· Deposits are required for all products and can constitute as part or full payment. A deposit is 50% of your total order value and is none refundable.

Cancellations and changes

· Any orders cancelled will be billable up to the work done and can be cancelled within 5 working days of order invoice. Any orders cancelled in adequate time may receive a refund but all deposits are non-refundable.

· Printed orders cannot be cancelled. A refund will not be given.

· Orders may be altered within an appropriate time frame and cannot be changed once the artwork has been sent to print.

Turnarounds

· We aim to turnaround any artwork as quickly as possible. Your designer will give an accurate time scale and we will do our best to accommodate you.

· Delivery turnaround will vary from order to order, please check the turnaround for you specific order with the designer. We aim to have your order with you within 5/7 working days unless otherwise stated.

· Express and Priority services are available upon request.

Delivery

· We offer free delivery to Mainland UK by third party courier as standard.

· Delivery times are made during week days and do not cover weekends or UK Bank Holidays.

· Any issues regarding deliveries including, but not limited to; delays, damaged items during transit, lost items etc. Must be dealt with by yourselves with the couriers directly and not Morrey Business Services, as we are not held liable for any third party services.

· All deliveries made are tracked and the tracking number can be requested from us at any time.

Inspection of items

· You must check the items for any obvious damage and errors in printing. Any items damaged during transit must be dealt with through the couriers.

· Any obvious errors made by Morrey Business Services including, but not limited to; the printing of incorrect artwork, items received that are not as purchased must be reported to Morrey Business Services, within 5 working days of receiving the item in order for us to rectify the issue as soon as possible.

· Any reports made outside of the 5 working days will not be accepted unless at the discretion of Morrey Business Services.

Our responsibilities

· We have dispatched the goods in a timely manner in order for the goods to reach you within the time frame as stated on the invoice. Morrey Business Services is not held accountable for any errors or delays made by the couriers and must be dealt with through the couriers directly.

· We are not held accountable for any loss of earnings due to delays in production or by the couriers.

Right to vary these terms and conditions

· We reserve the right to revise and amend these terms and conditions without any prior notice.

Force Majeure events

· We will not be liable or responsible for any failure to perform, or delayed performance of any of our obligations under a contract or from carrying on its business by acts, events, omissions or accidents beyond its reasonable control, including, but not limited to; strikes, lock-outs or other industrial disputes (whether involving our workforce or that of any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or government order, rule, regulation or direction, accident, breakdown of a plant of machinery, fire, flood storm or default of suppliers or subcontractors.

Data protection

· Any information given to us by you may be passed onto third parties for commercial use only. We may hold information for whatever time necessary.

Termination of contracts and services

· We reserve the right to terminate any services; any payments and/ or deposits will not be refunded for the following reasons:

· Any details provided to us are found to be incorrect or false. Deposits or payments have not been made within a reasonable time frame. Fraud, mistakes and misrepresentation. Breach of contract.

Merchant Policies